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Terms & Conditions

Last updated: July 2026

These Terms & Conditions (“Terms”) govern your access to and use of the website at https://www.digitalker.uk (the “Website”) and the voice, contact centre, communications and connectivity services (the “Services”) provided by DIGITALKER LTD (“DigiTalker”, “we”, “us”). By accessing the Website or using the Services, you agree to these Terms. If you do not agree, you must not use the Website or the Services.

1. About us

DIGITALKER LTD is a company registered in England and Wales (company number 16279329), with its registered office at Unity House, Fletcher Street, Bolton, BL3 6NE. You can contact us at contact@digitalker.uk.

2. Definitions

  • “Client” means a business that engages DigiTalker to receive the Services.
  • “Content” means data, materials, scripts, recordings and information provided in connection with the Services.
  • “End User” means an individual who is a party to a communication handled through the Services.
  • “Service Agreement” means a separate written agreement, order form or statement of work between DigiTalker and a Client.

3. The Services

DigiTalker provides outsourced contact centre operations, voice and AI communications technology, and connectivity services. The specific scope, service levels and commercial terms for a Client are set out in the applicable Service Agreement. If there is any conflict between these Terms and a signed Service Agreement, the Service Agreement prevails.

4. Acceptable use

You agree not to use the Website or Services to:

  • breach any applicable law, regulation or third-party right;
  • transmit unlawful, fraudulent, deceptive, harassing, defamatory or otherwise harmful communications;
  • send unsolicited, “spam” or bulk communications, or generate artificial, fraudulent or otherwise illegitimate traffic;
  • make calls or send messages without all consents required by law, or after a recipient has opted out;
  • transmit inaccurate, misleading or “spoofed” calling line identification (caller ID) information;
  • distribute malware or attempt to gain unauthorised access to any systems or networks;
  • infringe any intellectual property or privacy rights.

We may suspend or terminate access to the Services immediately where we reasonably believe these requirements have been breached.

5. Telecommunications and messaging compliance

Where the Services are used to make calls or send messages, the Client is responsible for complying with all applicable telecommunications and consumer-protection laws in each jurisdiction in which it operates, including:

  • United Kingdom: the Privacy and Electronic Communications Regulations (PECR), Ofcom rules, and the Telephone Preference Service (TPS/CTPS);
  • United States: the Telephone Consumer Protection Act (TCPA), FCC rules, and applicable state laws;
  • Canada: Canada’s Anti-Spam Legislation (CASL), CRTC rules, and the National Do Not Call List.

In particular, the Client is responsible for obtaining and maintaining all necessary consents from End Users, honouring opt-out and do-not-call requests promptly, providing lawful call-recording notifications, and ensuring accurate caller identification. DigiTalker provides tools and processes to support compliance but does not thereby assume the Client’s legal obligations.

6. Client responsibilities

The Client is responsible for the accuracy and lawfulness of any Content it provides, for obtaining all rights and consents necessary for DigiTalker to process that Content, and for its End Users’ compliance with these Terms.

7. Intellectual property

The Website, the Services, and all associated software, technology and materials, and all intellectual property rights in them, are owned by or licensed to DigiTalker. Except as expressly permitted, you may not copy, modify, distribute or create derivative works from them. DigiTalker trademarks and branding may not be used without our prior written consent.

8. Confidentiality

Each party shall keep confidential any non-public information disclosed by the other party in connection with the Services and use it only to perform under these Terms or a Service Agreement.

9. Fees and payment

Fees for the Services are as set out in the applicable Service Agreement. Unless otherwise agreed, invoices are payable within the period stated on the invoice, and overdue amounts may accrue interest as permitted by law.

10. Third-party services and carriers

The Services rely on third-party providers, including telecommunications carriers and cloud infrastructure providers. DigiTalker is not responsible for outages, failures, or acts or omissions of third-party providers beyond our reasonable control.

11. Disclaimers

The Website and, except as expressly stated in a Service Agreement, the Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, DigiTalker disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of liability

Nothing in these Terms limits any liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence or for fraud. Subject to that, DigiTalker shall not be liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. DigiTalker’s total aggregate liability arising out of or in connection with the Services shall be as set out in the applicable Service Agreement or, where none applies, limited to the amount paid to DigiTalker in the twelve months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold DigiTalker harmless from any claims, losses, liabilities and expenses arising out of your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right, including any communications you or your End Users transmit through the Services.

14. Suspension and termination

We may suspend or terminate access to the Website or Services if you breach these Terms, if required by a carrier or by law, or to protect the security or integrity of our systems. Termination of a Service Agreement is governed by that agreement.

15. Compliance with laws

Each party shall comply with all laws applicable to its performance under these Terms, including data protection, telecommunications, anti-bribery and sanctions laws.

16. Changes to these Terms

We may update these Terms from time to time. The revision date above indicates when they were last changed. Continued use of the Website or Services after changes take effect constitutes acceptance of the revised Terms.

17. Governing law and jurisdiction

These Terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction, except where mandatory local law provides otherwise.

18. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force. Our failure to enforce any right is not a waiver of that right. These Terms, together with any applicable Service Agreement and our Privacy Policy, constitute the entire agreement between you and DigiTalker regarding the Website and Services.

19. Contact us

Questions about these Terms can be sent to contact@digitalker.uk or by post to DIGITALKER LTD, Unity House, Fletcher Street, Bolton, BL3 6NE.