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Real results from real programmes. Each case study details the challenge our client faced, the solution we implemented, and the measurable outcomes delivered. We work across regulated industries where compliance, quality, and performance are non-negotiable.
Major UK Insurer
Deployed AI voice agents for first notice of loss, automating routine claim intake and reducing average handle time across the claims team.
Read Case Study TelecommunicationsGlobal Telecoms Provider
Full BPO partnership delivering inbound customer service across billing, technical support, and retention programmes.
Read Case Study RetailLeading UK Retailer
Implemented speech analytics across FCA-regulated sales operations, achieving near-perfect compliance monitoring.
Read Case Study HealthcareNHS Regional Trust
AI booking confirmation calls reduced DNA rates across outpatient services.
Read Case Study Financial ServicesFast-Growing Fintech
Voice agent deployment handling account queries, password resets, and balance checks.
Read Case Study UtilitiesNational Utility Provider
Contact centre consolidation and optimisation programme.
Read Case StudyEvery programme we deliver is built around measurable outcomes. Talk to our team about how DigiTalker can help your organisation achieve similar improvements.
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