News & Updates

Company announcements, technology updates, partnerships, and industry recognition.

Last updated 7 October 2026

22 November 2024

New AI Voice Agent Platform Launches with Enhanced NLP Capabilities

DigiTalker has launched the latest version of its AI voice agent platform, featuring enhanced natural language processing capabilities that improve intent recognition accuracy and support more complex multi-turn conversations. The updated platform is now available to all existing and new clients.

News

15 October 2024

DigiTalker Partners with Major Insurer on Claims Automation Programme

We have been selected by a major UK insurer to deliver an AI-powered claims automation programme. The project will deploy our voice agent technology to handle first notification of loss calls, providing callers with a structured claims submission process and routing complex cases to specialist handlers.

News

3 September 2024

Speech Analytics Suite Receives Significant Feature Update

Our speech analytics platform has been updated with new features including enhanced compliance monitoring rules, improved speaker separation accuracy, and a redesigned reporting dashboard. The update reflects feedback from clients across financial services and telecommunications sectors.

News

18 July 2024

DigiTalker Expands Bolton Office to Accommodate Growth

DigiTalker has expanded its Bolton headquarters to accommodate the growth in our operational and technology teams. The expanded office provides additional capacity for our contact centre operations and includes dedicated space for our voice engineering and AI development teams.

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