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Company announcements, technology updates, partnerships, and industry recognition.
We are pleased to confirm that DigiTalker has successfully completed its annual ISO 27001 surveillance audit, maintaining certification for the third consecutive year. The audit, conducted by an independent UKAS-accredited certification body, confirmed that our information security management system continues to meet the requirements of the standard across all operational and technology functions.
DigiTalker has launched the latest version of its AI voice agent platform, featuring enhanced natural language processing capabilities that improve intent recognition accuracy and support more complex multi-turn conversations. The updated platform is now available to all existing and new clients.
We have been selected by a major UK insurer to deliver an AI-powered claims automation programme. The project will deploy our voice agent technology to handle first notification of loss calls, providing callers with a structured claims submission process and routing complex cases to specialist handlers.
Our speech analytics platform has been updated with new features including enhanced compliance monitoring rules, improved speaker separation accuracy, and a redesigned reporting dashboard. The update reflects feedback from clients across financial services and telecommunications sectors.
DigiTalker has expanded its London headquarters to accommodate the growth in our operational and technology teams. The expanded office provides additional capacity for our contact centre operations and includes dedicated space for our voice engineering and AI development teams.
DigiTalker has been included in ContactBabel's annual UK Top 50 Contact Centre report, recognising our position as a specialist provider of outsourced voice services and contact centre technology. The report highlights our work in regulated industries and our integrated approach to BPO and technology delivery.
For media enquiries or to discuss partnership opportunities, please contact our team.