Loading
Loading
A managed unified communications platform that replaces complexity with a single, reliable service covering telephony, collaboration, and call management across every location.
Many organisations still operate fragmented telephony environments : a mix of legacy PBX systems, ISDN lines approaching end of life, and collaboration tools that do not integrate with their phone systems. The result is higher costs, operational complexity, and a poor experience for staff and customers alike. DigiTalker's UCaaS platform consolidates these into a single managed service.
We provide hosted cloud telephony with softphone applications for desktop and mobile, Microsoft Teams Direct Routing for organisations that have standardised on Teams, call recording with compliant storage, and multi-site management through a centralised administration portal. Everything is delivered as a service with per-user pricing, SLA-backed uptime, and our team managing the technical infrastructure.
For organisations with contact centre operations, our UCaaS platform integrates directly with our IVR, call routing, and speech analytics solutions. This means your internal communications and customer-facing operations run on the same infrastructure, simplifying management and reducing the number of vendors and contracts you need to coordinate.
Capabilities
Our UCaaS platform is designed for organisations that need reliable, professionally managed voice communications without the overhead of maintaining their own telephony infrastructure.
Replace legacy on-premise phone systems with a fully managed cloud telephony platform. We handle provisioning, configuration, number porting, and ongoing management. Your teams get enterprise-grade voice without the capital expenditure or maintenance burden of physical hardware.
Deploy softphone applications across desktops, laptops, and mobile devices so your teams can make and receive calls from any location using their business number. Features include call transfer, hold, conferencing, and presence indicators: all accessible through a single application.
Connect Microsoft Teams to the public telephone network through our Direct Routing service. Your staff make and receive external calls directly within Teams without needing separate phone hardware or a second application. We manage the SBC infrastructure and carrier connectivity.
Automatic recording of inbound and outbound calls with secure cloud storage, configurable retention periods, and search capabilities. Recordings are encrypted at rest and in transit, meeting the requirements of regulated industries including financial services and healthcare.
Manage telephony across multiple office locations, contact centres, and remote teams from a single administration platform. Centralised number management, call routing between sites, and consistent feature deployment regardless of where your staff are based.
Detailed call reporting covering volumes, duration, answer rates, missed calls, and peak traffic periods. Reports are available in real time through an online portal and can be scheduled for automatic delivery to your management team.
Whether you are replacing a legacy phone system, deploying Teams calling, or consolidating multi-site telephony, we can design the right solution for your organisation.
Talk to Our Team