Unified Communications Built for Enterprise
A managed unified communications platform that replaces complexity with a single, reliable service covering telephony, collaboration, and call management across every location.
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Many organisations still operate fragmented telephony environments : a mix of legacy PBX systems, ISDN lines approaching end of life, and collaboration tools that do not integrate with their phone systems. The result is higher costs, operational complexity, and a poor experience for staff and customers alike. DigiTalker's UCaaS platform consolidates these into a single managed service.
We provide hosted cloud telephony with softphone applications for desktop and mobile, Microsoft Teams Direct Routing for organisations that have standardised on Teams, call recording with compliant storage, and multi-site management through a centralised administration portal. Everything is delivered as a service with per-user pricing, SLA-backed uptime, and our team managing the technical infrastructure.
For organisations with contact centre operations, our UCaaS platform integrates directly with our IVR, call routing, and speech analytics solutions. This means your internal communications and customer-facing operations run on the same infrastructure, simplifying management and reducing the number of vendors and contracts you need to coordinate.
Capabilities
Key Features
Our UCaaS platform is designed for organisations that need reliable, professionally managed voice communications without the overhead of maintaining their own telephony infrastructure.
Hosted PBX & Cloud Telephony
Replace legacy on-premise phone systems with a fully managed cloud telephony platform. We handle provisioning, configuration, number porting, and ongoing management. Your teams get enterprise-grade voice without the capital expenditure or maintenance burden of physical hardware.
Softphone & Mobile Apps
Deploy softphone applications across desktops, laptops, and mobile devices so your teams can make and receive calls from any location using their business number. Features include call transfer, hold, conferencing, and presence indicators: all accessible through a single application.
Microsoft Teams Direct Routing
Connect Microsoft Teams to the public telephone network through our Direct Routing service. Your staff make and receive external calls directly within Teams without needing separate phone hardware or a second application. We manage the SBC infrastructure and carrier connectivity.
Call Recording & Storage
Automatic recording of inbound and outbound calls with secure cloud storage, configurable retention periods, and search capabilities. Recordings are encrypted at rest and in transit, meeting the requirements of regulated industries including financial services and healthcare.
Multi-Site Management
Manage telephony across multiple office locations, contact centres, and remote teams from a single administration platform. Centralised number management, call routing between sites, and consistent feature deployment regardless of where your staff are based.
Reporting & Analytics
Detailed call reporting covering volumes, duration, answer rates, missed calls, and peak traffic periods. Reports are available in real time through an online portal and can be scheduled for automatic delivery to your management team.
Related Solutions
What is UCaaS?
UCaaS (Unified Communications as a Service) is a cloud-delivered platform that brings business telephony, video meetings, messaging and collaboration together in one service, usually billed per user. It replaces on-premise PBX phone systems and ISDN lines with software that scales on demand and works from anywhere.
UCaaS vs CCaaS: what’s the difference?
UCaaS unifies communication for your whole organisation: every employee’s phone, video and messaging. CCaaS (Contact Centre as a Service) is specifically for customer-facing contact-centre teams, adding queues, IVR, omnichannel routing and agent reporting. Many organisations use both, and DigiTalker can deliver UCaaS and contact-centre capability on the same underlying infrastructure, reducing the number of vendors you manage.
Benefits of moving to UCaaS
- Lower cost: a per-user subscription instead of hardware capex and maintenance.
- Work from anywhere: softphones on desktop and mobile using your business number.
- Microsoft Teams calling via Direct Routing.
- Scales instantly as you add or remove users.
- Future-proof: a clear path off ISDN ahead of the UK PSTN switch-off.
UCaaS FAQs
What is UCaaS?
UCaaS (Unified Communications as a Service) is a cloud-delivered platform that brings business telephony, video meetings, messaging and collaboration together in one service, usually billed per user. It replaces on-premise phone systems and ISDN lines with software that scales on demand and works from any location.
What's the difference between UCaaS and CCaaS?
UCaaS unifies communication for your whole organisation: every employee's phone, video and messaging. CCaaS (Contact Centre as a Service) is specifically for customer-facing contact-centre teams, adding queues, IVR, omnichannel routing and agent reporting. Many organisations use both, and we can deliver them on the same infrastructure.
Does UCaaS work with Microsoft Teams?
Yes. Our Microsoft Teams Direct Routing service connects Teams to the public telephone network, so staff make and receive external calls directly within Teams without separate phone hardware or a second app. We manage the session border controller (SBC) and carrier connectivity.
Do I need to replace all my phone hardware?
Not necessarily. UCaaS runs through softphone apps on desktops and mobiles using your business number, so many organisations move without desk phones at all. Where you want physical handsets, compatible IP phones can be provisioned. We handle number porting so you keep your existing numbers.
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Simplify Your Communications Infrastructure
Whether you are replacing a legacy phone system, deploying Teams calling, or consolidating multi-site telephony, we can design the right solution for your organisation.
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