Accreditations & Certifications

We are certified to ISO 27001, the international standard for information security management. This certification demonstrates that we operate a systematic approach to managing sensitive information, including risk assessment, security controls, and ongoing monitoring. Our ISO 27001 scope covers all aspects of our BPO operations and technology platform, and we undergo annual surveillance audits to maintain certification.

Our ISO 9001 certification covers our quality management system across all operational and technology delivery. This standard ensures that we maintain documented processes, conduct regular internal audits, and operate a continuous improvement cycle. It provides our clients with assurance that our service delivery is consistent, measured, and subject to structured review.

We hold Cyber Essentials Plus, the enhanced level of the UK Government-backed cybersecurity certification scheme. Unlike the basic Cyber Essentials self-assessment, the Plus certification involves independent testing of our systems and controls by an accredited assessor. This provides verified assurance that we protect against the most common cyber threats.

We are registered with the Information Commissioner's Office as a data processor and data controller. Our registration reflects our obligations under the UK GDPR and Data Protection Act 2018. We maintain comprehensive data processing records, conduct data protection impact assessments where required, and have a designated data protection officer overseeing compliance.

We hold Financial Conduct Authority registration for the regulated activities we undertake on behalf of our financial services clients. This registration is required for activities including debt collection, credit broking, and insurance distribution. Our FCA compliance framework includes regular staff training, call monitoring for regulatory adherence, and quarterly compliance reporting.

We are certified to PCI DSS Level 1, the highest level of payment card industry compliance. This certification is required for organisations that process, store, or transmit cardholder data. Our PCI compliance covers secure payment handling within our contact centre operations, including DTMF masking, secure payment IVR, and agent desktop controls that prevent card data exposure.

We hold Investors in People Silver accreditation, recognising our commitment to effective people management. This standard assesses how well an organisation leads, supports, and develops its people. Our Silver award reflects our investment in structured training programmes, career development pathways, and regular employee engagement activities across the business.