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Accurate, multilingual speech-to-text and language understanding that powers our AI agents, analytics, and transcription services: configured for your industry vocabulary and operational needs.
Speech recognition and natural language processing are the foundation technologies behind our AI voice agents, speech analytics, and transcription services. The accuracy and reliability of these models directly affect the quality of every automated interaction and every piece of analysis we deliver. DigiTalker invests heavily in configuring and training these models to perform well in real contact centre environments.
Our speech recognition supports 12 languages and is trained to handle the accents, background noise, and conversational patterns typical of telephone interactions. We build custom vocabulary models for each client, incorporating your product names, industry terminology, and common abbreviations so the system recognises words that generic models would miss or misinterpret.
We offer both real-time and batch processing modes. Real-time transcription is used for live agent assist, voice-driven IVR navigation, and AI agent conversations where the system needs to understand and respond immediately. Batch processing handles post-call transcription, where recordings are processed after the interaction ends and results are delivered to your analytics platform or CRM. Typical accuracy rates exceed 92% out of the box and improve further with custom vocabulary tuning.
Global Reach
Our speech recognition models support the following languages, with additional languages available on request. Each model is optimised for telephone audio quality and includes accent and dialect variations.
Applications
Our speech recognition and NLP capabilities are applied across a range of contact centre and enterprise communication scenarios.
Live transcription displayed alongside the call for agents handling complex interactions. The transcript updates in real time, allowing agents to reference what was said earlier without relying on memory. This is particularly valuable for compliance-sensitive calls where accurate recall of customer statements is important.
Automatic generation of call summaries and transcripts after each interaction, reducing the time agents spend on after-call work. Summaries are structured to capture the reason for contact, actions taken, and any follow-up commitments made. These are pushed directly to your CRM as case notes.
Speech recognition that allows callers to navigate IVR systems using natural speech rather than keypad input. Callers say what they need in their own words, and the system interprets their intent to route them to the appropriate destination. This reduces menu layers and improves containment rates.
Support for customers who contact you in different languages. Our speech recognition models handle multiple languages and accents, enabling your contact centre to serve diverse customer bases without requiring every agent to be multilingual. Transcripts can be generated in the original language or translated.
Whether you need real-time transcription, post-call documentation, or multilingual speech recognition, our team can advise on the right configuration for your use case.
Talk to Our Team