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Voice Technology · Product
Never hang up on a person again
AMD Cop works out whether a person or a recording answered, in the first second of the call. Live prospects reach an agent, voicemail never ties up a seat, and the call audio never leaves your network.
AMD Cop
by DigiTalker
AMD Cop is answering-machine detection for outbound dialling. The moment a call connects, it works out whether a live person or a recording picked up and tells your dialer what to do next. People are put straight through to an agent. Recordings are let go before they ever reach a headset. Because it reads the shape of the answer rather than guessing from a timer, the calls that used to be dropped by mistake are kept.
A person answers
Connected to an agent
A recording answers
Released, no seat wasted
A person is connected to an agent. A recording is released, so no seat is wasted.
What it does
Keep the people, release the recordings
Live prospects are never dropped
People who answer slowly, say more than hello, or call from a noisy room are no longer mistaken for recordings and cut off. The person who was ready to talk stays on the line.
Agents stay in conversations
Recordings are let go before they ever reach a headset, so agent time is spent on real contacts rather than voicemail. Capacity rises without adding a seat.
No dead air on the line
There is no silent analysis pause played to the person who answered, the very thing that draws carrier attention and gets a number flagged.
The recording never leaves your network
The decision happens on your own servers. Call audio never crosses your network boundary, so there is nothing to send out and nothing to sub-process.
No charge per call
AMD Cop runs on hardware you already own, so the cost does not grow with your call volume.
Why it stays in-house
The recording never leaves the building
Hosted detection sends every answered call, every voice and every word, to an outside vendor. For a BPO under a client data agreement, or any organisation inside GDPR, that is often where an evaluation ends. AMD Cop removes that question entirely. The classification happens on your own servers, so there is nothing to send out, nothing to declare as a sub-processor, and nothing of yours sitting in anyone else’s records.
Where it fits
Built for teams that dial at volume
Outbound contact centres
Predictive and progressive dialling campaigns where every dropped live answer is a lost lead and a hit to the abandoned-call rate.
BPOs under client data agreements
Teams handling customer calls on behalf of clients who require that recordings never leave the network they run on.
Regulated and sensitive campaigns
Financial services, healthcare, and collections programmes where data residency and a clean compliance posture are non-negotiable.
A straight word on performance
Our design targets are 99% classification accuracy and 100 ms decision latency. These are design targets, not independently measured benchmarks, and full methodology and results will be published with the first general-availability release.
AMD Cop is source-available: the source, the model weights, and the confidence behind every decision are open to inspection.
Never hang up on a person again
Talk to our team about running AMD Cop on your dialer, or see the full detail on the product site.