Voice Network Optimisation
Proactive monitoring and optimisation services that ensure consistent voice quality across your enterprise network.
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Maintaining Voice Quality at Scale
Voice quality is affected by a range of network factors including codec selection, bandwidth availability, latency, jitter, and packet loss. Our network optimisation service addresses each of these through continuous monitoring, configuration management, and proactive capacity planning. We deploy monitoring at key points across the voice path and use MOS (Mean Opinion Score) metrics to provide an objective measure of call quality that can be tracked over time and compared against agreed thresholds.
For organisations operating across multiple sites or using remote agent models, we assess the end-to-end voice path from agent desktop through to PSTN handoff. This includes evaluating LAN and WAN configurations, QoS policies, firewall rules, and session border controller settings. Where issues are identified, our engineering team provides specific recommendations and can implement changes directly where we manage the voice infrastructure. The result is a voice network that performs consistently, even as call volumes and user locations change over time.
Key Capabilities
- Real-time voice quality monitoring (MOS scoring)
- Codec selection & optimisation
- Latency & jitter management
- Capacity planning & forecasting
- QoS policy configuration
- Packet loss analysis & remediation
- Multi-site voice network assessment
- Carrier path optimisation
What is voice network optimisation?
Voice network optimisation is the practice of tuning a network so that voice calls stay clear and reliable. Because VoIP and SIP carry voice as data packets, quality suffers if the network has insufficient bandwidth, jitter, latency or packet loss. We assess, monitor and configure your network (quality-of-service policies, codec selection, latency and capacity) to keep call quality high.
How QoS keeps calls clear
Quality of Service (QoS) prioritises voice traffic ahead of other data on the network, so a large download or backup can’t degrade a live call. We combine QoS with real-time MOS (Mean Opinion Score) monitoring, packet-loss analysis and carrier-path optimisation, alerting and remediating before users notice a problem, across single sites or complex multi-site estates.
Voice network FAQs
What is QoS (Quality of Service)?
QoS refers to network techniques that prioritise voice traffic over other data so calls stay clear and uninterrupted. Proper QoS configuration is essential for reliable VoIP and SIP call quality on a shared internet connection.
Why do our VoIP calls sound choppy or drop?
Poor call quality usually comes from network issues (insufficient bandwidth, jitter, latency or packet loss), often because voice isn't prioritised over other traffic. We diagnose the root cause and tune QoS, codecs and routing to fix it.
What is a MOS score?
MOS (Mean Opinion Score) is a 1 to 5 measure of perceived call quality. Enterprise-grade VoIP typically targets a MOS above 4.0. We monitor MOS in real time and alert when quality drops below defined thresholds.
Do we need dedicated bandwidth for voice?
Not necessarily, but voice must be prioritised. With correct QoS and enough headroom, voice runs reliably over a shared connection; we assess your network and recommend the right configuration or dedicated capacity where needed.
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Guides and answers
Improve Your Voice Network Performance
Our voice engineering team can conduct a network assessment and provide a clear set of recommendations to improve call quality and reliability.
Talk to Our Team