Voice Network Optimisation

Maintaining Voice Quality at Scale

Voice quality is affected by a range of network factors including codec selection, bandwidth availability, latency, jitter, and packet loss. Our network optimisation service addresses each of these through continuous monitoring, configuration management, and proactive capacity planning. We deploy monitoring at key points across the voice path and use MOS (Mean Opinion Score) metrics to provide an objective measure of call quality that can be tracked over time and compared against agreed thresholds.

For organisations operating across multiple sites or using remote agent models, we assess the end-to-end voice path from agent desktop through to PSTN handoff. This includes evaluating LAN and WAN configurations, QoS policies, firewall rules, and session border controller settings. Where issues are identified, our engineering team provides specific recommendations and can implement changes directly where we manage the voice infrastructure. The result is a voice network that performs consistently, even as call volumes and user locations change over time.